Download Link Appears Broken When Misspelled

BenRifkah's Avatar

BenRifkah

08 Jun, 2019 06:27 PM

Greetings,

I'm writing because when I typed in the URL that came with a record I bought it took me to a page that didn't prompt me to enter my download code. It took me to the cashmusic.org home page like for this user.

I figured out that I typed in the subdomain part of the URL incorrectly. When I typed it correctly it took me to the right page.

I'm reporting this here so others who see this behavior know to recheck their URL.

Sending users to the home page for a non-existent artist URL may be by design but from the perspective of a user who's never seen teh page that they're supposed to be going to it isn't 100% clear that you're in the wrong place. I see a number of reports on this forum from people asking where to enter download codes.

Providing a message to users and creators using your platform that they're on a non-existent subdomain and to recheck the URL they're entering/publishing could reduce confusion and time spent scouring the site for field to enter the download code.

Thanks!

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