Problems installing

sunkensails's Avatar

sunkensails

07 Mar, 2012 11:04 AM

I've uploaded the cashmusic_web_installer.php into a folder i made called "cash" in my ftp client (cyberduck).

When I go to there on the web (http://www.sunkensails.com/cash) i get:

"Forbidden. You don't have permission to access / on this server."

... so i'm stuck on step 1.

My webhost is one.com. Is it something wrong in the settings there? Any adjustments I could make? i tried the "cashmusic_web_installer.php" extension. What other info could i give to help you help me!?

I have minimal experience with all this web development/coding stuff so hopefully all if this isn't going to go over my head. This whole thing is a fantastic idea though. Aimed at people like me (a mere musician, not website builder). Hopefully the future versions will be easier to get going.

thanks for any help

  1. Support Staff 1 Posted by Jesse von Doom on 07 Mar, 2012 07:59 PM

    Jesse von Doom's Avatar

    It's a permissions/configuration issue. Other people have had problems
    with the installer on one.com and we're looking into it. Next release
    (later in March) will definitely bring enhancements to the installer —
    hopefully some fixes as well as a preflight test to make sure the
    server will work with the platform.

    We're committed to making things *easier* as well as better each
    release.

  2. 2 Posted by sunkensails on 08 Mar, 2012 09:57 AM

    sunkensails's Avatar

    Thanks Jesse,
    Do you know if theres currently a way round it with the one.com server at the moment? i might see if a web-tech minded friend could help out, if not.......i eagerly look forwards to the next release!

  3. Support Staff 3 Posted by Jesse von Doom on 08 Mar, 2012 05:47 PM

    Jesse von Doom's Avatar

    It's a bit of an annoying setup sans-installer — but I'm planning on
    including an upload-everything-yourself installer soon too. Probably
    won't be able to get it in place before SXSW, but soon after. And
    it'll be ready before the official v2 release at the very end of March
    — check the CASH blog for more on that soon.

    j

  4. Tracy closed this discussion on 17 Mar, 2015 05:49 PM.

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