Can't Add A New Release...

Swagato Gangopadhyay's Avatar

Swagato Gangopadhyay

05 Nov, 2018 07:30 AM


I have signed up today and successfully connected my Amazon S3, MailChimp and PayPal. I have also properly configured my Commerce settings.

Now, I am trying to add an Asset/Release, but no matter what I put in the 'Title' and 'Description', it is NOT going through and showing an Error Message - "Error. Something just didn't work right".

How to proceed with the creation of a release and uploading the file into it? I have checked all the Help files and KB sections too.

Please let me know.

Thanks in advance,


  1. 1 Posted by jeffreyfuccillo on 11 Nov, 2018 01:00 AM

    jeffreyfuccillo's Avatar

    I'm having the same problem here setting up a new release in ASSETS.

    Went to set up a new release for the first time in awhile...and am getting the same error message (see attached).

    Chrome, Safari

    Fix much appreciated!

  2. 2 Posted by Swagato Gangopa... on 13 Nov, 2018 07:13 AM

    Swagato Gangopadhyay's Avatar

    Anyone knows, how to solve this basic issue? Otherwise, we can't even proceed further, as this is the first step, to add a release! :-(

  3. Support Staff 3 Posted by Tom Filepp on 16 Nov, 2018 03:04 AM

    Tom Filepp's Avatar

    Hey folks --- thanks for letting us know about this. I'm going to look into it first thing in the morning!

    Tom // CASH Music

  4. Support Staff 4 Posted by Tom Filepp on 16 Nov, 2018 05:02 PM

    Tom Filepp's Avatar

    I've isolated the bug, just waiting for the server admin to push up a fix!

  5. 5 Posted by Swagato Gangopa... on 17 Nov, 2018 04:59 AM

    Swagato Gangopadhyay's Avatar

    Thanks Tom, for the required action! Waiting eagerly for the confirmation, so that, we can proceed to add new releases in the account! :-)

  6. Support Staff 6 Posted by Tom Filepp on 19 Nov, 2018 07:04 PM

    Tom Filepp's Avatar

    Hey all, looks like this is resolved on the server. Let me know if you run into any more issues, and thanks!

  7. Tom Filepp closed this discussion on 19 Nov, 2018 07:04 PM.

  8. Swagato Gangopadhyay re-opened this discussion on 20 Nov, 2018 05:50 AM

  9. 7 Posted by Swagato Gangopa... on 20 Nov, 2018 05:50 AM

    Swagato Gangopadhyay's Avatar

    Hello Tom,

    Yes, this is working now, and I can add the release. However, please check my other post as below (specially the last message in that post), as that is also very important...

    Thanks in advance,


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