Download link opens xml file

gumbolefunque's Avatar


11 Sep, 2017 07:44 AM

Hi there. Having trouble getting the email/download file feature to work. When filling out the form, we get a link for the file, and when we click it, we get this:

<Message>The specified key does not exist.</Message>
( function(){ window.SIG_EXT = {}; } )()

Any ideas? Thanks.

  1. Support Staff 1 Posted by Tom Filepp on 18 Sep, 2017 07:27 PM

    Tom Filepp's Avatar

    Hey there,

    That looks like the file doesn't exist on your S3 bucket. Either it didn't upload correctly on Amazon's end, or it was manually deleted.

    Have you tried reuploading the file?


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