Downloads Aren't Being Delivered

jeffreyfuccillo's Avatar

jeffreyfuccillo

13 Jun, 2017 03:34 PM

I've had two reports from users who purchased downloads using the "Single Download" elements embeded here: http://unionpole.com/updl19.html
and here:
http://unionpole.com/updl24.html

Both reported the same problem: Upon processing on the paypal page it skipped the download page and went back to the page from which they made the purchase: i.e.:
http://unionpole.com/updl19.html

I just tested it myself by purchasing from here:
http://unionpole.com/updl24.html
and experienced the same problem.

Is anyone aware of this problem? Is there a fix?

Thanks!

  1. Support Staff 1 Posted by Tom Filepp on 13 Jun, 2017 05:47 PM

    Tom Filepp's Avatar

    Hey Jeffrey, we're taking a look into this and will get back as soon as
    possible.

    Thanks!
    Tom

  2. 2 Posted by jeffreyfuccillo on 13 Jun, 2017 11:39 PM

    jeffreyfuccillo's Avatar

    Thanks Tom...much appreciated!

    Jeff

  3. 3 Posted by jeffreyfuccillo on 13 Jun, 2017 11:44 PM

    jeffreyfuccillo's Avatar

    Not sure if it's related but when I log into the cash music admin my activity panel shows that all activity is new "since my last login"... See attached picture.

  4. Support Staff 4 Posted by Tom Filepp on 14 Jun, 2017 04:55 PM

    Tom Filepp's Avatar

    Hi Jeff,

    I just pushed up a fix for this, thanks for letting us know. Not sure off the top of my head what's up with the activity feed but it's on my radar!

    I did a few test purchases via [email blocked] if you can cancel/reverse the charges on those. Thanks!

    Tom

  5. Tom Filepp closed this discussion on 14 Jun, 2017 04:55 PM.

  6. jeffreyfuccillo re-opened this discussion on 14 Jun, 2017 11:39 PM

  7. 5 Posted by jeffreyfuccillo on 14 Jun, 2017 11:39 PM

    jeffreyfuccillo's Avatar

    I just ran a purchase test of the digital only single purchase element here:
    http://unionpole.com/updl24.html

    it works!

    thanks for fixing the issue!

    I also confirmed that the "here's your receipt and download" link sent with the purchase confirmation email works.

    Both take a little while to load once the page (http://unionpole.com/updl24.html) opens but I suppose that can't be helped.

    I'm making a donation of 100% of the sales from the first month of the C. Worth release (UPDL23) - I'll add a few bucks on top of that to payback for the tests.

    Thanks again for your help and for rocking it.

  8. Support Staff 6 Posted by Tom Filepp on 14 Jun, 2017 11:41 PM

    Tom Filepp's Avatar

    Perfect, great to hear!

    I have some compression stuff I have to do in the next day that should speed things up a bit, so stay tuned. Thanks much and enjoy!

    Best,
    Tom

  9. Tom Filepp closed this discussion on 14 Jun, 2017 11:41 PM.

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