Album art disappeared!

Ben Kiracofe's Avatar

Ben Kiracofe

29 Nov, 2016 08:32 PM

Help! All of my album art disappeared, and when I try and re upload in "Releases" it says "success" although the album art remains blank.

  1. Support Staff 1 Posted by Tom Filepp on 29 Nov, 2016 09:03 PM

    Tom Filepp's Avatar

    Hey Ben, that's really strange. What region is your S3 in?


  2. 2 Posted by Ben Kiracofe on 29 Nov, 2016 09:48 PM

    Ben Kiracofe's Avatar

    Im using Google Drive.

  3. Support Staff 3 Posted by Tom Filepp on 29 Nov, 2016 10:47 PM

    Tom Filepp's Avatar

    Hi Ben, we've encountered some issues recently with the dependability of
    Google Drive's API. There doesn't seem to be a discernible pattern for
    the API failures. It's on our radar for finding a workaround if
    possible, however in the meantime we'd recommend using Amazon S3 if
    possible; it's far more reliable in every way, and extremely inexpensive
    to boot.


  4. 4 Posted by James on 03 Jan, 2017 09:46 AM

    James's Avatar

    Same here, Google Drive image art doesn't show up on merch. Why can't I just supply the image from my own server, just like I'm adding assets?


  5. 5 Posted by James on 03 Jan, 2017 12:23 PM

    James's Avatar

    Maybe a coincidence or maybe a lead: I just uploaded a pdf as an asset. And all of a sudden the images show up in my merch as well. So for me the issue is resolved.

  6. 6 Posted by wolfgang on 04 Jan, 2017 07:14 PM

    wolfgang's Avatar

    added some covers today. could see them. 2 hours later all are lost. all google drive.
    see album:
    have to check out if the music is still available via google drive.


  7. 7 Posted by wolfgang on 04 Jan, 2017 07:51 PM

    wolfgang's Avatar

    problems solved!
    it was a browser probllem.

    best wolfgang

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • Screenshot_2016-11-29_12.30.29.png 1.21 MB
  • Screenshot_2016-11-29_12.31.01.png 646 KB
  • Screenshot_2016-11-29_12.31.07.png 730 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac