Widget Not Appearing

Maxwell Reid's Avatar

Maxwell Reid

17 Nov, 2016 05:54 PM

Hi, I've embedded a cash music widget on my company's website, for a free download, but it only shows up periodically. Is there a way to fix this, and make sure it always appears? Fans are not receiving the opportunity to get the free download.

Thanks for your help!
Max

http://shop.mexicansummer.com/product/holiday-compilation/

  1. Support Staff 1 Posted by Christopher Lec... on 17 Nov, 2016 06:27 PM

    Christopher Leckie's Avatar

    Hey Max,

    Sorry you're having trouble. Is anyone seeing an error at all? Or using a specific platform / browser? Everything seems to be working fine over here across multiple browsers.

    Anymore info you can provide would help us work out what the issue is.

    Thanks
    Chris

  2. 2 Posted by Max Reid on 17 Nov, 2016 06:51 PM

    Max Reid's Avatar

    Hi Christopher, thanks for your quick response. Yes, we are still not
    getting the widget when the page loads. If we refresh the browser, it shows
    up.

    [image: Inline image 1]

  3. Support Staff 3 Posted by Christopher Lec... on 17 Nov, 2016 07:40 PM

    Christopher Leckie's Avatar

    Hmmm it's a head scratcher!

    I noticed the iframe is wrapped in a

    tag. You could try removing that. I'd also double check you don't have any overriding styles on iframe objects in your site css.

    I can't see anything obvious that is stopping our css from working but it's worth double checking.

    Let me know if that helps at all.

    Thanks
    Chris

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac