cannot upload a JPG image and have it display

dave's Avatar

dave

13 Oct, 2016 06:04 PM

When I try and add an image to a release (as the cover art), it says it is uploading, and I can even see a file over in the Amazon S3 control panel, but the image in the CASH Music admin area remains a blank grey square. I tried different sizes of jpg and no dice.

When I upload a PNG is seems to work. Is this a known issue?

  1. Support Staff 1 Posted by Christopher Lec... on 13 Oct, 2016 08:15 PM

    Christopher Leckie's Avatar

    Hey Dave,

    Sorry for the inconvenience. We're working to resolve this issue currently will let you know when it's live.

    Thanks
    Chris

  2. Support Staff 2 Posted by Tom Filepp on 13 Oct, 2016 08:26 PM

    Tom Filepp's Avatar

    Hey Dave, out of curiosity what region is your bucket located on?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac