Error message : there is a problem with your payment , please try again started popping up on all tries

Mindy 's Avatar


27 Apr, 2016 11:26 PM

Problem with payment -- try again keeps coming up. We are offering a free download. Starting coming up after your message to check commerce settings. Nothing had been changed. 132 downloads has already been done successfully. We are in the middle of album launch and embedded this in multiple areas. Please help !!! We've lost about 24 hours already

  1. Support Staff 1 Posted by Jesse von Doom on 28 Apr, 2016 05:14 AM

    Jesse von Doom's Avatar

    Can you point me to an example or give a little more information? I'm just
    confused you mention a free download but that's a sales error message.


  2. Support Staff 2 Posted by Jesse von Doom on 28 Apr, 2016 04:35 PM

    Jesse von Doom's Avatar

    Hi Mindy,

    So just to clarify: you're selling this with a $0 minimum price and that
    trips an error, yeah? Managed to duplicate that, so we're working on a fix.
    (The who cares part: our code is trying to send a $0 charge to paypal and
    paypal doesn't like it.) Should be able to push up a change this morning,
    but for now if you want to change the minimum price to 50¢ it'll stop the
    error and I'll email when we push new code.


  3. Support Staff 3 Posted by Jesse von Doom on 28 Apr, 2016 06:50 PM

    Jesse von Doom's Avatar


    Pushed a fix for this. It'll go through the whole commerce flow for
    anything with a positive dollar value, and just skip to success for $0
    orders. (We have a few tweaks yet to come, but those affect people with
    multiple payment options so you should be all set for now and the other
    fixes will be in this afternoon.)

    Sorry about the hassle, but thanks for reporting it!


  4. 4 Posted by River Drivers on 28 Apr, 2016 07:28 PM

    River Drivers's Avatar

    Hi Jesse !
    Thanks for working on this! I just tried it again. Now once I press the download link, another screen comes up. Then when I press that one, it keeps coming returning me to the same screen. I found out after sending the email last night to cash music, that my PayPal account is still in the process of linking to a bank account. That should be finalized by Friday. Do you think that this is what's causing the issue? Thanks again!

  5. Support Staff 5 Posted by Jesse von Doom on 28 Apr, 2016 09:06 PM

    Jesse von Doom's Avatar

    Hmm. Sounds more like the download/asset might not be set up correctly. Can
    you send a URL?


  6. 6 Posted by River Drivers m... on 29 Apr, 2016 01:08 AM

    River Drivers music's Avatar

    Here is the url for the song in the google drive


  7. 7 Posted by River Drivers m... on 02 May, 2016 01:23 AM

    River Drivers music's Avatar

    Hi Jesse,
    Just wanted to let you know that the link is up and working again!
    Wanted to thank you for all the help and also for the wonderful platform
    that you offer to musicians.
    We really appreciate what you do!
    Thanks again.
    Mindy of River Drivers

  8. Support Staff 8 Posted by maggie on 03 May, 2016 06:24 PM

    maggie's Avatar

    Hey Mindy,

    So glad it's working now!

    I noticed you're using Google Drive for your storage - you might want to switch over to S3 as it's a lot more reliable at scale. We recommend it especially for commerce stuff.

    Maggie Vail

  9. maggie closed this discussion on 03 May, 2016 06:24 PM.

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