Mailchimp list not syncing

matt's Avatar

matt

26 Apr, 2016 07:05 PM

Hi Cash Music

Firstly once again big ups on a great product, our Record label uses Cash music to send out mailing list promo audio downloads on a secure download link that we embed on this page. http://www.futurefollowerrecords.com/downloads.html

We have a mailing list setup in the connections to Mail Chimp. Today one of our member emailed saying they could no access the download, so I checked in Cash music > People their email was not listed.

I was wondering does the integration to mail chimp sync once or repeatedly?
I have checked here for answers http://help.cashmusic.org/kb/tutorials/setting-up-a-secure-download

Kind Regards

Matt
Future Follower Records - Label Manager

  1. 1 Posted by gahlord on 17 May, 2016 04:29 PM

    gahlord's Avatar

    I have this problem as well. I half-resolved it by manually copy/paste the list members into the Cashmusic interface.

    However, that won't work for me as a long term solution because more people will sign up to my list and I won't know which ones are in the Cashmusic side or not.

    I hope that we can get a better two-way sync (or even a manual "import" button or something.

    Love Cashmusic!

  2. Support Staff 2 Posted by Jesse von Doom on 17 May, 2016 04:49 PM

    Jesse von Doom's Avatar

    Hey,

    So we don't import the full MailChimp list into that platform on creation
    but it should sync going forward. Are you seeing issues with sync after its
    connected as well? I'll look into it!

    J

  3. 3 Posted by gahlord on 17 May, 2016 05:24 PM

    gahlord's Avatar

    Gotcha. I haven't rolled it out yet to test that. But I will and let you know.

    Thanks again for your great platform.

    Please count me among the eager hopefuls on getting a subscription thing working. I can set one up w/PayPal on my own in the meanwhile, but would rather have it all shiny from Cashmusic.

    G

    Gahlord Dewald
    President/Janitor
    Thoughtfaucet

    http://thoughtfaucet.com
    http://linkedIn.com/in/gahlorddewald

  4. Support Staff 4 Posted by Jesse von Doom on 17 May, 2016 05:43 PM

    Jesse von Doom's Avatar

    Awesome. Let me know but either way I'll look into it. There's a new mass
    import API from MailChimp that should make an initial sync better and I
    noticed some API stuff is pretty out-dated...so I should clean up
    regardless and want to make sure syncing is all happy.

    And subs are definitely high up on the roadmap! Finishing up a new public
    version of that so you should be able to check it out next week sometime...

    J

  5. 5 Posted by gahlord on 17 May, 2016 05:52 PM

    gahlord's Avatar

    Excellent! Anything that allows me to put off digging into Stripe documentation makes me happy. :D

    G

  6. 6 Posted by matt on 18 May, 2016 09:39 AM

    matt's Avatar

    Hi

    Thanks for responding please do keep me posted and give me any prompts for testing here too. I know sync is an issue if you are asking me to re-import after the API is upgraded then I can do so for testing purposes.

    Kind Regards

    Matt

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