Download link not working?

Pravin Prajapati's Avatar

Pravin Prajapati

01 Nov, 2014 09:53 AM

       It would be great if you can help me. When the user signs up via cash music, the download button appears but when I click it directly starts playing and can't be downloaded. Can you help me out, it's urgent! Thanks in advance!

Pravin Prajapati

  1. Support Staff 1 Posted by Tracy on 06 Nov, 2014 06:16 PM

    Tracy's Avatar

    Hey Pravin,

    is your website live? If yes, do you mind sharing the link and letting me
    have a look?

    Also, just to confirm, when you say sign up via cash, you mean that when
    someone signs up for your mailing list, the download provided plays in the
    browser, and is not provided as a downloadable file?

    Please let me know!


  2. 2 Posted by Ric on 15 Nov, 2014 12:32 AM

    Ric's Avatar


    I'm having the same experience that I believe Pravin is having. Once a user provides their email and clicks the download button the song plays within the browser. I'm wondering if there is a way for the use to be able to enter their email, click download and have the track go to their downloads folder on mac or have a download dialog pop up in windows.

  3. Support Staff 3 Posted by Jesse von Doom on 15 Nov, 2014 04:42 AM

    Jesse von Doom's Avatar

    HI Ric,

    Are you using a file hosted on your own web server? If so there's not a lot we can do. You can configure your server to force a download but that's out of our control. If you switch to using Amazon S3 hosting we can force the download, but you'll need to set up your own account there. You can find instructions when you log in and visit:


    Jesse von Doom
    @jessevondoom / (401) 864-2118

  4. 4 Posted by R.I.C. Volta on 15 Nov, 2014 12:42 PM

    R.I.C. Volta's Avatar

    Hey Jesse,

    Thanks for the quick reply. I have a release coming up on Wed. and I'm wondering if this could be implemented by then.

    Looking forward,



  5. Support Staff 5 Posted by Jesse von Doom on 15 Nov, 2014 08:01 PM

    Jesse von Doom's Avatar

    It's implemented. You just need to use S3. Sign up / setup isn't too
    tricky. L
    Believe there are steps in our help documentation that you can follow once
    logged in.



  6. Tracy closed this discussion on 17 Mar, 2015 06:15 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac