Amazon S3 connection Error

Sebastien's Avatar


27 Oct, 2014 08:45 PM


I have a problem when I set my connection, I wrote the connection details properly, key, secret key and bucket name, but I have an error when I save the connection. ("Error We couldn't connect with your S3 account. Please check the key, secret, and bucket and try again.")
Can you help me please?



  1. Support Staff 1 Posted by Tracy on 28 Oct, 2014 10:11 PM

    Tracy's Avatar

    Hi Sebastian,

    I was wondering if you followed the walkthrough? It's available here:

    It's been my experience that some people get tripped up with the Amazon IAM
    stuff, but if you've followed the walkthrough and you're still having
    trouble, let me know and we'll dive right in.


  2. 2 Posted by Sebastien on 29 Oct, 2014 06:20 PM

    Sebastien's Avatar

    Thanks, but I did exactly what was written in the help, and it doesnt work
    I tried to delete/re create security credential and buckets, but it doesnt work..
    What else can I try to make it work?

  3. Support Staff 3 Posted by Tracy on 30 Oct, 2014 07:13 PM

    Tracy's Avatar

    Hey Sebastian,

    could you give me a bit more information, and I'll try to pinpoint where something starts acting up for you.

    First off, are you using the hosted (e.g. logging in via version or a standalone version on your own website?

    Secondly, can you open up your bucket and either describe or screencap what you see when you select "Permissions"? For instance, I'm attaching a screencap of how the permissions are set for my bucket (which works with my CASH account).

  4. 4 Posted by Sebastien on 30 Oct, 2014 09:00 PM

    Sebastien's Avatar

    Hi Tracy, thanks a lot for your answers

    I use the hosted version of cash music.

    Here is a screenshot of my bucket, but I dont know how to add the 'cashmusic' user, I can only choose one option in the listbox


  5. Tracy closed this discussion on 06 Nov, 2014 06:12 PM.

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