Download for email is not delivering

Zane's Avatar


19 Feb, 2014 03:39 AM


I just started an email for download campaign. Testing went great. Posted the campaign today and after 30 people signing up, the download is no longer coming through for participants. Here's the link:

Please help!,

  1. Support Staff 1 Posted by Jesse von Doom on 19 Feb, 2014 07:23 AM

    Jesse von Doom's Avatar

    Hi Zane,

    Tested and it's working here. That said, I noticed you're using Google Drive. We've seen capacity issues with them where popular files will error out when they're under high demand. Shouldn't happen and there isn't any kind of official rate limit, but I've seen it enough to know it's real.

    If you're anticipating a lot of traffic I'd look into hosting via S3. It's *super* cheap — fractions of pennies per download — and also very robust. If you switch to advanced mode in the CASH admin and check the help section you'll find step by step instructions about how to sign up and try that out. (There's a free trial period too, which'll go far in a single MP3 type situation.)

    Good luck, and let me know if any issues persist.


    Jesse von Doom
    @jessevondoom / (401) 864-2118

  2. Tracy closed this discussion on 17 Mar, 2015 06:04 PM.

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