Downloadable Asset Not Working

Tim Buckman's Avatar

Tim Buckman

28 Jan, 2014 04:34 AM

Hey guys,

I set up an exchange on my band's website - an mp3 for an email. It was working perfectly when I set it up and seems to have worked all day today, but then tonight I've had multiple fans let me know that the download doesn't work. One pasted the following into her message to show us what her results were:

The website declined to show this webpage

HTTP 403

Most likely causes:
•This website requires you to log in.

I then went and used an alternate email address to test it myself and simply got a blank page with NO download. Help????



  1. Support Staff 1 Posted by Jesse von Doom on 28 Jan, 2014 06:44 PM

    Jesse von Doom's Avatar

    Hi Tim,

    We're having some real problems with our host right now. Small things started yesterday and today all SSL is wiped out — which killed the hosted stuff entirely. Working on a temporary fix until we can find out what's happening on the host's end.

    More soon,

    Jesse von Doom

  2. Tracy closed this discussion on 17 Mar, 2015 06:04 PM.

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